FAQ

FAQ

Customer service is important to us.

Click in the sections below to browse through our most commonly asked questions.

If you still can’t find the information you’re looking for, send us an email at [email protected]

Disclaimer

Food Boost is all about inspiring healthy nutrition and wellbeing.

The information we share is published in good faith and is intended for educational and general information purposes only.

The content of our website is not designed to diagnose, cure or treat disease.

If you have allergies, food sensitivities, you are pregnant, suffer from a medical condition or poor health, or you take prescribed medications, please consult a qualified health practitioner before consuming herbs and spices, or changing your nutrition or lifestyle routine.

We do our best to create the best.

It’s our product philosophy.

Our promise.

Our ingredients are sourced globally.

We go where organic herbs and spices grow. That’s why our products are made from local and imported ingredients.

The ingredients we use are chosen for their wide range of actions, and their traditional use throughout our collective history.

There are no fillers in our products.

No sugar.

No colouring.

No chemicals or preservatives.

They are not irradiated.

They are not genetically modified.

They must be pure.

They must be organic.

We produce small batches, because fresh is always best. And we recommend a one-year shelf life for the same reason.

To solve the challenge of people being time-poor, we’re producing powdered products, so they can be as instant as can be without compromising the nutritional qualities of our ingredients.

Our powdered ingredients have not been processed so they do not dissolve.

When you make a drink with food boost blends, you have two choices:

1. You can use a fine mesh filter and avoid any sediment.

OR

2. You can swirl your cup around and drink the goodness down.

Do it your way!

Immune+ is for every season.

Your immune system can be weakened by poor nutrition, stress, certain medications, smoking, alcohol, and challenged by changing seasons.

That’s why we created immune+ to be an everyday support.

It’s so easy to use immune+.

Just add half a teaspoon to what you already do.

During the colder months, you can add immune+ to the teas you love, your favourite coffee, a mug of hot chocolate, turmeric latte, hot lemon drinks, honey soothers, or sprinkle it over your porridge.

In warmer weather add immune+ to your smoothies and juices, water infusers, iced teas, nice-cream, energy bites and chia puddings.

Do it your way.

We believe life is about balance.

Time to work, time for loved ones, and time for play.

Our open hours for business are Monday to Friday, 8am to 5pm.

On Saturday, there’s household chores and gardening to do.

Sunday is for family and friends, the farmers markets, rest and play.

We are so excited that our packaging is sustainable.

Our product pouch, our labels, and even our mailing bags are 100% home compostable.

Our labels are made from recycled paper and food grade glue. And we print using vegetable dyes.

All you need is a composting environment containing heat, water, oxygen, soil and micro-organisms.

Happy dance.

big thanks

We have a few people we would like to thank for making our packaging sustainable.

Econic

Econic® compostable packaging has been purpose-designed to allow eco-conscious companies to reduce their impact on the environment, while still retaining the same level of functionality and food safety provided by traditional plastic films.

econicpack.com
Hamilton, New Zealand

Black Rainbow Sustainable Printing

Awarded amongst the world’s top 10 most environmentally responsible printing companies, Black Rainbow combines 100% recycled, non-chlorine bleached, alternative fibre papers, organic based non toxic ink, solar power, and food-grade adhesive to create all of our compostable printed material and labels.

blackrainbow.com.au
Victoria, Australia

Hero Packaging

Hero is committed to removing plastic from packaging and shipping in Australia. They specialise in mailers that are 100% home compostable, but also break down with no waste if they end up in landfill.

heropackaging.com.au
New South Wales, Australia

Our products are made under contract according to Food Standards Australia New Zealand (FSANZ) and Good Manufacturing Practices (GMP), which have stringent quality control processes.

We also ensure our products are shipped in pristine condition.

In saying that, we are all human, and mistakes can happen.

If we send you the wrong product, or it is faulty, we operate following Australian Consumer Law and regulations.

When you receive your parcel, if something is wrong, send us an email straight away. Let us know what the problem is and provide proof of purchase.

We will contact you and organise a fair solution.

If an item is faulty or missing, you can choose a refund or replacement.

We ask that you make sure you want the items you order because we do not provide refunds if you change your mind.

We also do not take responsibility for incorrect storage or improper use of our products.

You want to know where your parcel is, and you don’t want it to go missing.

So, for peace of mind and security, we use Australia Post, with tracking, for domestic and international deliveries.

tracking your parcel

Once your order is with Australia Post, you will receive a tracking number via email. You are also given delivery options if you are not at home to receive your parcel.

You simply go to the Australia Post website https://auspost.com.au/ and click the RECEIVING icon on the menu bar. There you will find links for tracking and organising your delivery.

delivery times

How long it takes to receive your parcel varies.

We send your parcel from Western Australia.

If you live locally, it can take 2-3 days, and longer in remote regions. Western Australia is a big place.

Delivery to other states in Australia can take up to two weeks.

International delivery times also vary, and parcels can be held up in customs too.

delivery charges

Simply add your address into the online shopping cart, and it will provide the most up to date rates direct from Australia Post.

customer service is important to us.

We don’t like letting our customers down. To avoid delivery delays, please make sure you provide a correct mailing address and that your PayPal address is also up to date.

delivery delays

Some things delay delivery that we can’t control. There can be post office delays, weather events, and backlogs in customs. Public holidays can also delay shipments because Australian postal services are closed.

That’s why we have a tracked parcel service so that you remain informed.

If your package is taking longer than estimated, please let us know so we can lodge a missing parcel investigation with Australia Post.

If you have given us an incorrect address, your parcel should finally get back to us. We will cover the return to sender fee from Australia Post. However, you will need to pay for shipping again.

delivery regions

We deliver to most regions, except countries that do not have a reliable postal service. Sadly, the places we don’t deliver to include:

• Afghanistan
• Brazil
• Colombia
• Guatemala
• Indonesia
• Iran
• North Korea
• Mexico
• South Africa
• Portugal
• South Africa
• Syria
• Yemen

Always store herbs, teas, or spice in a cool, dry place away from direct sunlight, heat or moisture.

Storing herbs and spices in a cool place helps the shelf life of the product. Heat separates the essential oils found in them, which give off the ‘flavour’.

Keeping herbs and spices dry prevents mould from growing on them. All are susceptible, and dryness should be maintained at all times or they spoil.

Sunlight deteriorates herbs and spice. The heat from sunlight promotes oil separation and causes condensation, which can result in mould. Sunlight also bleaches, robbing herbs and spices of their natural colour, flavour and nutrients.

Toxic chemicals, including detergents, cleaning products, deodorisers, and insect sprays emit a chemical odour. Herbs and spice absorb aroma. If they are stored in proximity to chemicals, you will destroy them.

Insects love food as much as we do. They thrive in warm conditions. The ones to watch out for are Ants, Pantry Moth and Drugstore Beetles. To prevent insect infestation, always store herbs and spice in airtight containers.

cooking tip

Using a dry spoon, measure herbs and spice into a small bowl before adding them to whatever you are cooking. This will prevent moisture, heat or steam entering the storage container – and give you greater control over how much you are adding to your dish.

shelf life

The Australian government guideline for shelf life on spices is 4 years for whole and 2 years for ground. We believe fresh is always best, so try to use them in 12 months.

Big thanks to Culpepers for providing our storage and use guidelines. They have been supplying quality herbs and spices since 1971. www.culpepers.net.au